Principles and Values

Industrial Supply Quality Policy

"We strive to provide our customers with the highest level of service and value, and ensure compliance with customer requirements. We seek continuous improvements to ensure that our customers receive materials on-time, in full, and as ordered."

Customer service will always be the defining quality of our success.

  • We are committed to win/win, interdependent relationships that promote working together as business partners for our mutual success
  • We believe that speed, performance excellence, and the appropriate application of advanced technology are critical to compete effectively in today's business climate
  • We strive to put downward pressure on all our operation costs so we can be the low cost – high value choice for our customers
  • We are a "Lean" company focused on increased efficiency and continuous improvement

Our promise to our customers

  • Understand their business
  • Help increase the quality, productivity and safety of their operations & products
  • Use appropriate technology and speed to deliver solutions when and where they are needed
  • Provide the highest level of service and value to reduce their overall cost
  • Act with integrity in all aspects of our business

Our commitment to our employees

  • Create a great corporate culture that places high value on employee diversity and a positive working environment
  • Focus on continuous education
  • Promote the fundamentals of "7-Habits" and "Lean" principles in our daily operations