Supplier Terms & Conditions

  1. Industrial Supply and/or its customers may conduct an on-site audit to the supplier’s operation to assure compliance with purchase agreement requirements. Audit coverage will include examination of product quality program elements, operations, material, and documents and review of Supplier audit reports of sub-tier suppliers. The Supplier’s quality system is subject to audit by Industrial Supply and/or its customers during the period of performance of the purchase agreement.
  2. Deliverable items shall be free of Foreign Object Debris (FOD) that can be detected by a visual inspection. The Supplier shall document and investigate all FOD incidents assuring elimination of the root cause. Industrial Supply and/or its customers shall have the right to perform inspections and/or audits as a method of verification that the Supplier's FOD control procedures are functional, documented and effective.
  3. The Supplier shall prepare and maintain an inspection record validating 100% compliance with each engineering requirement of the deliverable item. When authorized by Industrial Supply and/or its customers, the Supplier shall perform acceptance inspection using a sampling procedure approved by Industrial Supply or its customers. Sampling plans shall not be used to accept design parameters of serialized hardware unless specifically authorized by Industrial supply and/or its customers inspection documents, an Industrial Supply and/or its customers -approved supplier inspection plan, or the purchase agreement. Unless otherwise specified in the material specification, an Industrial Supply and/or its customers -approved supplier inspection plan, or the purchase agreement, sampling of lotted material shall be in accordance with standard sampling plans (e.g. MIL STD 105, MIL STD 414, MIL STD 1916, ANSI/ASQ Z1.4, ANSI/ASQ Z1.9) only, with prior Industrial Supply and/or its customers approval of the inspection level. The sampling plan shall preclude the acceptance of lots whose samples have known nonconformities. Should the Supplier wish to implement a different sampling plan, Industrial Supply and/or its customers approval shall be obtained prior to use.
  4. The Supplier shall assure the adequacy and quality of all items and services purchased from sub-tier suppliers. Technical assistance and training shall be provided to sub-tier suppliers as necessary to achieve the required quality levels.
  5. Industrial Supply and/or its customers shall have the authority to disapprove the use of any sub-tier supplier.
  6. Parts to be delivered must be identified by serial or lot numbers (as specified in the purchase agreement), part number, and revision (including change number as applicable). Parts shall be traceable to the lots of raw materials used. When two or more parts are joined in an assembly, manufacturing and inspection records shall identify each part by part number, revision, and if applicable, change number and serial or lot number. Materials to be delivered shall be identified by lot or batch number, specification, and revision (including change number as applicable). Materials shall be traceable to ingredients and manufacturing and inspection records. The Supplier may determine lot size unless otherwise specified in the purchase agreement or design document. Serial or lot numbers shall not be duplicated during the manufacture of the same part or material. If parts or material are scrapped or rejected, their serial or lot numbers shall not be reused. Unless otherwise specified in the purchase agreement the Supplier shall maintain traceability records on file and available for review by Industrial Supply.
  7. The Supplier shall provide advance notice to Industrial Supply and /or its customers of any changes to the Supplier or sub-tier supplier’s name, address, tooling, facilities, materials, maintenance, processes, and acceptance methods. Examples of changes include, but are not limited to:
    1. Changes to Industrial Supply and/or its customers, Supplier, and sub-tier supplier-approved designs, including proprietary designs.
    2. Changes to fabrication methods, test methods, processes, or tooling.
    3. Changes to manufacturing location.
    4. Management or ownership changes.
    5. Prolonged labor disputes.
    6. Prolonged shutdown of normal manufacturing operations.
    7. Changes to sub-tier supplier locations.
    If the purchase agreement is for material that has been previously purchased by Industrial Supply it must be manufactured and accepted under the same conditions using the same processes and methods by the same manufacturer and acceptance agency as material previously supplied unless changes are approved by Industrial Supply.
    Changes submitted to Industrial Supply and/or its customers must contain the following information:
    1. A complete description of the change, including a statement of the "From" and "To" conditions of the change.
    2. Justification for the change, including background information in sufficient detail to allow an adequate study of the proposed change.
    3. The proposed effectivity of the change, stated either in terms of a calendar date or a part, lot, or serial number.
  8. The Supplier shall provide a system to ensure control of all documents including supplier and Industrial Supply and/or its customers-furnished drawings, technical documents, manufacturing procedures, and inspection and test procedures and for the incorporation of changes thereto. Documents shall be distributed to the proper places (e.g., manufacturing and inspection stations, receiving inspection) at the appropriate times to ensure that changes are accomplished at the proper effectivity point, changed materials are appropriately marked, and all obsolete documents are removed from use.
  9. All inspection records, certifications, and supporting documentation shall be done using permanent, reproducible ink. The Supplier shall ensure legibility and reproducibility of all entries, stamps, imprints, and signatures. Errors may be voided by drawing a single line through the entry, recording the correct entry above or adjacent to the voided entry, initialing, and dating. Entries shall not be erased, written over, or blanked out. The use of liquid paper (white-out) or correction tape is prohibited.
  10. The supplier shall retain all books, documents, papers, and records pertaining to the purchase agreement for a period of ten (10) years after final payment on the purchase agreement during which time data shall be available at the Supplier's facility at no cost to Industrial Supply and/or its customers. The Supplier may use electronic media storage in lieu of paper records if approved by Industrial Supply and/or its customers. At the conclusion of this time period, the Supplier shall make written request to Industrial Supply and/or its customers for permission to destroy the records, package and ship the records to Industrial Supply and/or its customers, maintain the records at the Supplier’s facilities; or any combination of the above. Copies of retained records shall be furnished to Industrial Supply and/or its customers upon request.
  11. The Supplier shall ensure personnel whose work has an effect on the quality of the product are trained. Training shall include pertinent subjects relating to manufacturing, inspection, testing, packaging, and handling techniques and shall be documented.
  12. The Supplier shall establish and maintain a documented system for control of materials sensitive to environmental and/or age degradation. The Supplier shall ensure all time, cycle, age, or environmentally sensitive items are marked to indicate the expiration date, cycle, or conditions for use. Material that degrades with age shall be marked to indicate the date when the useful life expires as defined by the applicable specification, drawing or contract.
    The Supplier shall identify the material and the material certification documentation with the date of expiration, including (if applicable) out-time requirements. The compounding dates, curing completion dates, manufacturing dates, and assembly dates (date of assembly completion by the Supplier) and any environmentally sensitive information (i.e. either state “not environmentally sensitive” or state recommended storage temperature and allowable excursion time and temperature allowances), as required by the applicable specification, drawing or purchase agreement, shall be included in the inspection data package. The Supplier shall include the shipping date of the product in required documentation. Date of shipment is determined by the Supplier unless defined in a specification or the Supplier’s baseline.
  13. Unless otherwise directed by Industrial Supply and/or its customers the Supplier shall replace nonconforming items with items that conform to engineering requirements. If the Supplier desires to use, rework, or repair any nonconforming items a request for Material Review Board (MRB) action shall be submitted to Industrial Supply and/or its customers before any work is performed. Items with open nonconformances shall not be delivered unless approved in writing by Industrial Supply and/or its customers.
  14. Material Review Board (MRB) authority is not delegated to the Supplier. Nonconforming material shall not be delivered to Industrial Supply and/or its customers without written approval by Industrial Supply and/or its customers. The Supplier shall notify Industrial Supply and/or its customers of all nonconformances in writing. Approval for use may be granted by MRB, and delivery may be authorized with this written approval. Approval to ship nonconforming items must be requested for each specific occurrence.
  15. The Supplier shall have written work instructions that ensure consistent manufacturing operations. All materials, process steps, and process control tooling shall be identified in the work instructions. Special tooling shall be noted by its identifying number in the operational sequence in which it is used. Direction to record all materials and processes used for manufacture shall be provided in the work instructions. Fabrication or processing of materials shall not begin prior to implementation and proofing of work instructions or changes thereto. Processing documents shall be approved by the Supplier’s quality assurance personnel.
  16. The Supplier shall provide and maintain a quality system that will ensure all products delivered conform to the drawings, specifications, and requirements specified in the purchase agreement. The Supplier must also ensure persons are aware of their contribution to product and services conformity, safety, and the importance of ethical behavior.
  17. The Supplier shall maintain a system that assures adequate control of packaging and shipping. The use of commercial packaging practices does not relieve the Supplier of the responsibility for controlling the packaging and shipping function in a manner which will prevent damage in transit. Special instructions for packaging and shipment may be specified in the material specification or purchase agreement.
  18. The Supplier shall identify each unit and multiple over pack container with the part number, purchase agreement number, traceability number, recommended storage conditions, and hazardous warnings as applicable. Unless otherwise specified in the purchase agreement, all items shall be protectively packaged to prevent contamination and damage during handling, shipping, and storage.
  19. Material certification shall include the date of manufacture.
  20. All work and material may be subject to inspection and test by Industrial Supply and/or its customers and their customer and/or applicable government/regulatory authority representatives at any place and time. Industrial Supply and/or its customers access to processes considered proprietary by the Supplier shall be by mutual agreement. If applicable, the Supplier or sub-tier supplier shall provide the necessary facilities, equipment, and assistance for the safety and convenience of Industrial Supply and/or its customers and their customer’s personnel in the performance of selected inspections and tests.
  21. Parts to be delivered must be identified by serial or lot numbers (as specified in the purchase agreement), part number, and revision (including change number as applicable). Parts shall be traceable to the lots of raw materials used. When two or more parts are joined in an assembly, manufacturing and inspection records shall identify each part by part number, revision, and if applicable, change number and serial or lot number. Materials to be delivered shall be identified by lot or batch number, specification, and revision (including change number as applicable). Materials shall be traceable to ingredients and manufacturing and inspection records. The Supplier may determine lot size unless otherwise specified in the purchase agreement or design document. Serial or lot numbers shall not be duplicated during the manufacture of the same part or material. If parts or material are scrapped or rejected, their serial or lot numbers shall not be reused. Unless otherwise specified in the purchase agreement the Supplier shall maintain traceability records on file and available for review by Industrial Supply and/or its customers.
  22. The Supplier and outsourced calibration services shall maintain a metrology system that conforms to ANSI/NCSL Z540, ANSI/ASQ/ISO Q9001-2008, AS9100, ISO/IEC 17025, ISO 10012, or an equivalent standard. The Supplier’s signed certification must state:
    a. Traceability to the National Institute of Standards and Technology (NIST).
    b. Tool or gage number.
    c. Purchase agreement number.
  23. Any changes are expressly prohibited in specified processes, materials, facilities, tooling, method, procedure, material formulation relating to times, temperatures, pressures, ingredients, equipment, manufacturing, testing or inspection, etc., without prior written notice to and approval by Industrial Supply and/or its customers in writing of any change to the sellers’ facility location(s) for the production of the material specified on this order, or any other changes as indicated herein by the subcontractor or sub-tier supplier.